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When your website goes down, time is money. When content needs updating, visitors notice. When technical issues arise, your business can’t afford to wait. That’s where Positive Medium’s technical support services come in, providing expert assistance for websites and platforms of all types, regardless of who originally built them.

Expert Technical Support for Any Website

At Positive Medium, we believe great technical support shouldn’t be limited to websites we’ve created. Whether your site was built by another agency, a freelancer, or an in-house team, our experienced technicians are ready to step in and provide the support your business needs to thrive online.

Our technical support team brings decades of combined experience working with businesses of all sizes and industries. From small local shops to celebrity websites, we’ve seen it all and fixed it all.

WordPress Specialists (And So Much More)

While we specialize in WordPress, our expertise extends far beyond a single platform. Our team handles site builders like Squarespace and Wix, custom-built websites, e-commerce platforms like Shopify and Magento, and various content management systems including Drupal and Joomla.

Common Issues We Resolve

Website problems rarely come at convenient times. Our support team regularly handles technical emergencies like website crashes, hacking and malware infections, security breaches, and database errors. We also manage content updates, design changes, performance optimization, and email support services including setup, configuration, and troubleshooting delivery issues.

Flexible Support Options

We understand that every business has different support needs and budgets. That’s why we offer multiple engagement options:

Hourly Support: Perfect for occasional fixes or one-time projects.

Monthly Retainers: Ideal for businesses that need regular maintenance and updates with priority support.

The Positive Medium Advantage

When you choose Positive Medium for technical support, you’re partnering with a team that truly cares about your success. Our clients consistently praise our rapid response times, clear communication without technical jargon, proactive approach to preventing problems, transparent pricing, and commitment to long-term partnerships.

As one of our long-term clients puts it: “Our site feels secure and any assistance that we need is given to us immediately. We would definitely recommend them for all hosting needs!”

Not Sure If We Can Help?

Every business situation is unique, and we understand that you might not be certain whether we can assist with your specific technical challenge. Send us an email at support@positivemedium.com describing your situation, and we’ll provide an honest assessment of whether we can help. There’s no obligation, and we’re always happy to point you in the right direction.

Ready to Get Started?

Don’t let technical issues hold your business back. With over 12 years of experience and a track record of satisfied clients, we have the expertise to keep your website running smoothly.

Contact us today at support@positivemedium.com to discuss your technical support needs. Let’s work together to ensure your website remains a powerful asset for your business, no matter who built it originally.