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Reputation Management

$50.00/month

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Our comprehensive Reputation Management service empowers you to monitor and respond to your online presence across 100+ platforms including Google, Facebook, and other major review sites, all from a centralized dashboard. With AI-powered response capabilities, customizable templates, and sentiment analysis technology, you can efficiently manage customer feedback while maintaining an authentic voice. The service includes competitive monitoring (up to 3 competitors), citation tracking, social media presence oversight, and a Review Display Widget to showcase your best reviews directly on your website. Stay informed with Daily Digest emails and Executive Reports that provide actionable insights into customer sentiment, review edits, and online mentions, giving you complete control over your digital reputation.

Features

Manage reviews on Google, Facebook, and dozens of other sources
Respond to Google and Facebook reviews
Edit or delete any default review response templates
Create an unlimited number of custom review response templates
Display your best reviews on your website
Understand customer feedback with sentiment analysis technology
Monitor listings on Google, Facebook and 100+ other sources
Monitor online citations
Monitor up to 3 competitors
Monitor online mentions
Monitor your social media presence
Receive daily digest emails and executive reports
Track review edits
AI-powered responding to create authentic replies

Can I respond to all review resources directly in the product?

Certainly! With Reputation Management, you have a seamless way to manage your online reputation across various platforms. You can respond to Facebook and Google reviews directly within our user-friendly interface, making it quick and straightforward. For other review sources, we’ve designed a convenient process. You can effortlessly draft your responses within the Reputation Management Product. Once you’re satisfied with your message, a simple click takes you to the source platform, where you can easily copy and paste your prepped response. It’s a smart and efficient way to engage with your customers, ensuring that your reputation remains positive and consistent across the board. Our goal is to make reputation management as effortless and effective as possible for you.

Can negative reviews be prevented or deleted with Reputation Management?

Reputation Management offers a strategic advantage in the world of online reviews. While we can’t delete negative reviews, we can help you push them down the list. How? By efficiently gathering more positive reviews! We strongly recommend collecting and showcasing all reviews, regardless of their rating. This approach aligns with guidelines from platforms like Google, which discourages the practice of “review gating” (preventing negative reviews from being posted). Embracing all reviews, positive and negative, can actually help you appear more genuine and trustworthy to your audience. Our platform streamlines the process of requesting reviews from your satisfied customers, making it easier than ever to amass a wealth of positive feedback. With an increased volume of glowing reviews, those occasional negative ones get buried further down the list. This means that when potential customers check out your reviews, they’ll be met with a chorus of positivity, effectively overshadowing any occasional negative feedback. It’s a powerful way to take control of your online reputation and showcase your business in the best light possible.

Does Reputation Management automatically respond to my reviews for me?

Reputation Management doesn’t automate review responses on your behalf. However, Reputation Management comes equipped with powerful AI tools designed to assist you in responding to customer reviews effectively. These AI tools help by suggesting response templates and providing insights into the tone and content of reviews. While the actual response is still crafted by you, these AI-driven features streamline the process, allowing you to respond quickly, professionally, and in a manner that resonates with your customers. It’s all about using technology to enhance your reputation management efforts while maintaining a personal touch in your responses.

If I respond to a review on a review platform directly, will that response show in Reputation Management?

Absolutely! Reputation Management is designed to provide you with a comprehensive view of your online reputation, and that includes responses you make directly on review platforms. When you respond to a review on a review platform, our system actively searches for these responses and displays them within the Reputation Management dashboard. This ensures that you have a centralized and complete record of all your review-related interactions, whether they originated within our product or directly on the review source. It’s all about giving you a holistic perspective on your online reputation management efforts.

What Sources pull into Reputation Management?

Google, Facebook, Yahoo! Local, Booking.com, Expedia.com, Zillow, Indeed.com, TripAdvisor, Apartments.com, Yelp, Glassdoor.com, Grubhub, Hotels.com, Cars.com, Cargurus, Apartment Guide, Better Business Bureau, OpenTable, Trustpilot, Avvo, Edmunds, Wellness.com, DealerRater, Houzz, Angi (Angies List), Healthgrades, Zocdoc, Vitals, Rade MDs, A Place For Mom, Caring.com, Senior Advisor, Weedmaps, Leafly, Insider Pages, Carafe, Citysearch, Foursquare, TrueLocal . . . and many more!